Dear Mr. Feiner,
I met Mr. Favors at a very difficult point in my life. I had led a fortunate life with a loving family and job I adore. I am a single mother and raised an incredible son who attained a graduate degree, something I always dreamed of. I was living with my 91 year old mother and taking care of her after my son moved to California to pursue his career goals. I have been a registered cardiac nurse at a hospital in Miami for 35 years and can truly say I love my job and the people I work with. I have been a CPR instructor for 25 years and teach cardiac patients and their spouses essential life-saving skills. I cannot tell you how rewarding this is.
My life changed in a flash when I crossed the street next to my home to cook dinner for a neighbor on 8/5/2015. I had crossed the street safely and as I walked to my neighbor’s house I was struck by a car. My left knee according to my surgeon looked like a bomb exploded in it. Multiple ligament tears, destroyed meniscus, and bone impactions were present. My left ankle was badly fractured. My destroyed knee meant CPR was no longer a possibility, my job which has always been my identity was placed on indefinite hold, and the pain was unbearable.
This is when Mr. Favors walked into my life. My 91 year old mother had seen an advertisement and she is as sharp as a tack. I called him and it was the greatest blessing. He took my worries out of my hands, told me to rest and focus on my recuperation, drove all the way to my home because I have been immobile. He took over my case, worked non-stop to help me, and always answered my calls or texts within an hour. He is incredible. I will be forever grateful to him and to your company for hiring brilliant, kind-hearted people like him. His compassion has helped me through this terrible ordeal. The whole team is wonderful. Mr. Rocco Valentino also came to my home and was professional, caring, and re-assuring. Marina is someone who always answers the phone with a friendly smile.
I am writing this note to let you know how priceless these caring people are when your life suddenly falls apart. Thank you, once again, for your sensational staff and for what they have done and continue to do for me.